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Refund policy

If you find your purchase to be unsuitable, faulty or that you have received the wrong item, please return the item(s) to us in their received condition* within 30 days of receipt. Please note that the item remains your responsibility until it reaches us. For your own protection, we recommend sending your parcel using a tracked delivery service and obtaining proof of postage.

Returns Address

Unique Team Wear Ltd
Unit 7, The Zone
Hornbeam Park Avenue
Harrogate
North Yorkshire
HG2 8QT

Please enclose your order receipt and a completed Returns Request Form (which can be downloaded by clicking here)

Why Are You Returning the Item?

To help us process your return as quickly as possible, please tell us why you are returning your item(s) by ticking the appropriate reason on the Returns Request Form or including a short note with your return.

Examples include:

  • Item too small
  • Item too large
  • Faulty item
  • Incorrect item received
  • Changed my mind
  • Ordered by mistake
  • Other (please provide details)

This information helps us process your return correctly and allows us to continually improve our products and service.

Returning Your Item

When trying on clothing, please ensure you are clean and avoid wearing perfume, aftershave or deodorant that may leave marks or odours on the garment.

We are unable to accept returns where there is evidence that these instructions have not been followed. Items must be returned in their original packaging and in the same condition in which they were received. Please do not screw items into a ball or place them loosely in a bag, as this may affect your eligibility for a refund.

Any items returned that do not meet these requirements may not qualify for a refund and may instead be eligible for a store credit at our discretion.

Packaging that is unavoidably damaged whilst opening your order will not affect your return.

Unsuitable Items

If an item is unsuitable, we will either:

  • Issue a full refund, including the original standard delivery charge (unless you ordered multiple items and kept some of them, in which case the original delivery charge will not be refunded), or
  • Exchange the item for a different size or colour, where available.

The cost of returning unsuitable items is the responsibility of the customer.

Faulty Items

If you have received a faulty item, we will reimburse your reasonable return postage costs up to the value of £10.00. We will then either send a replacement or issue a full refund, including the original delivery charge where applicable.

Incorrect Items

If you have received the wrong item, we will reimburse your reasonable return postage costs up to the value of £10.00 and send you the correct item as quickly as possible.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights relating to faulty, misdescribed or unfit-for-purpose goods under UK consumer law.